Account Deletion

How to Request Deletion

You can request deletion of your RxSetu account at any time by emailing our support team at rxsetuinfo@gmail.com with the subject line "Account Deletion Request".

Please include your registered mobile number or email address so we can locate and verify your account.

What Happens After Your Request

After we verify your identity, we will process your deletion request within 7 business days. Once complete:

• Your account will be permanently deactivated.
• Your personal profile data (name, email, phone number) will be removed from our active systems.
• You will lose access to any active subscription plan immediately upon deletion — no refund is issued for the remaining plan period.

Data That May Be Retained

Some records may be retained after account deletion where required by applicable law, tax regulations, fraud prevention, dispute resolution, or audit obligations. This includes payment transaction references processed through Razorpay. Retained data is kept in restricted systems and used only for those specific legal purposes — it is not used for marketing or sold to third parties.

Questions

For any questions about your data or the deletion process, see our Privacy Policy or contact us at rxsetuinfo@gmail.com.